FAQs
Find answers to common questions about our
regarding our products, services, and policies
Find answers to frequently asked
questions regarding our products, services, and policies
About Mino Carpet Indonesia
1. What are Mino Carpet Indonesia's operating hours?
Operating Hours:
Monday – Friday: 08:00 – 17:00Â
Saturday: 08:00 – 15:00
Closed on Sundays and Public Holidays
2. Where is Mino Carpet Indonesia located?
Our factory is located at Jl. Raya Rancaekek Km. 24, Bandung
40394, West Java, Indonesia.
Mino Carpet Products
1. What is a hand-tufted rugs and mats?
A hand-tufted rugs and mats is made by manually inserting yarn into a fabric base using a tufting tool. This technique creates high-quality rugs and mats with smooth, detailed patterns and textures.
2. What are the benefits of hand-tufted rugs and mats?
Hand-tufted rugs and mats are known for their excellent durability and softness. Made with skilled techniques, they provide comfort underfoot and feature unique, elegant designs—perfect for elevating any space.
3. Do you offer custom-sized rugs and mats?
Yes, we offer custom-size mats and rugs services tailored to your room’s needs. Please contact us for more information on custom orders.
4. How do I take care of a hand-tufted rugs and mats?
Vacuum regularly using a low-power vacuum to avoid damaging the fibers.Â
Avoid placing the rugs and mats in direct sunlight or damp areas such as bathroom entrances to preserve color and longevity.
5. Can I see the carpets in person before buying?
Currently, we do not have a showroom open to the public. However, you can browse our full collection online and contact us for more information or sample requests.
6. Do your carpets come with a warranty?
Yes, we offer a warranty that covers
manufacturing defects within a certain period after
purchase. For more details, feel free to contact us.
7. What should I do if I receive a damaged or defective product?
If you receive a damaged or faulty item, please contact our
customer service within 7 days of receiving the product.
We’ll assist you with the return or replacement
process according to our policy.
Price, Order, & Payment
1. How do I order a hand-tufted rugs and mats?
You can place an order through our website or contact our customer service team for assistance.
2. What payment methods are accepted?
We accept payments via bank transfer, credit card, and other available methods
listed on our website. You’ll receive a confirmation once your payment is
processed and your order is underway.
Shipping & Delivery
1. Do you ship to other cities or islands?
Yes, we deliver to all regions across Indonesia. We ensure that your order
is delivered safely and on time to your location.