{"id":244,"date":"2025-01-06T14:32:32","date_gmt":"2025-01-06T14:32:32","guid":{"rendered":"https:\/\/minocarpet.com\/?page_id=244"},"modified":"2025-08-25T01:12:43","modified_gmt":"2025-08-25T01:12:43","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/minocarpet.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"244\" class=\"elementor elementor-244\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5155f52 e-flex e-con-boxed e-con e-parent\" data-id=\"5155f52\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d98842 elementor-widget elementor-widget-heading\" data-id=\"9d98842\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d8547a e-flex e-con-boxed e-con e-parent\" data-id=\"8d8547a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe2534 elementor-widget elementor-widget-heading\" data-id=\"ebe2534\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9dcb9 elementor-widget elementor-widget-text-editor\" data-id=\"ae9dcb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Mino Carpet, we are dedicated to providing high-quality products and a seamless shopping experience. If an issue cannot be resolved via exchange, a refund may be granted under the conditions below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35d174b e-flex e-con-boxed e-con e-parent\" data-id=\"35d174b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50fbf94 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"50fbf94\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4997 29H0V0H29.4997V29Z\" fill=\"#505050\"><\/path><path d=\"M13.139 19.56L7.81152 14.3736L9.47126 12.7259L13.1226 16.2807L20.0123 9.44141L21.6884 11.073L13.139 19.56Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2fe07 elementor-widget elementor-widget-heading\" data-id=\"5a2fe07\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds May Be Requested If:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57586b6 e-flex e-con-boxed e-con e-parent\" data-id=\"57586b6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d865286 elementor-widget elementor-widget-text-editor\" data-id=\"d865286\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. The product is severely damaged, defective, or incorrect (wrong size or design).<br \/>2. The item is unused, unwashed, and returned in its original packaging.<br \/>3. The request is submitted within 3 calendar days after receiving the item.<br \/>4. You provide photo\/video unboxing proof to support your claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d1550a e-flex e-con-boxed e-con e-parent\" data-id=\"1d1550a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8de66e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f8de66e\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4997 0H0V29H29.4997V0Z\" fill=\"#505050\"><\/path><path d=\"M8.94284 6.88616L6.94727 8.86719L20.5557 22.115L22.5513 20.1339L8.94284 6.88616Z\" fill=\"white\"><\/path><path d=\"M7.00338 20.2101L9.01855 22.1719L22.4946 8.79399L20.4794 6.83223L7.00338 20.2101Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-931dc2e elementor-widget elementor-widget-heading\" data-id=\"931dc2e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a0Refunds Will Not Be Granted If:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec2b65f e-flex e-con-boxed e-con e-parent\" data-id=\"ec2b65f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f5735 elementor-widget elementor-widget-text-editor\" data-id=\"c0f5735\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. The item is custom-made\/personalized (custom sizes or designs).<br \/>2. The item has been used, washed, or damaged after receipt.<br \/>3. The request is made more than 3 days after the product was delivered.<br \/>4. Minor color differences due to lighting or screen display.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ccd797 e-flex e-con-boxed e-con e-parent\" data-id=\"1ccd797\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-240146b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"240146b\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4998 29H0V0H29.4998V29Z\" fill=\"#505050\"><\/path><path d=\"M20.3619 19.1914L23.3501 16.8958L18.8745 15.7617L20.3619 19.1914Z\" fill=\"white\"><\/path><path d=\"M14.1768 22.3914C12.0757 22.3914 10.0245 21.5811 8.49727 20.0794C5.36679 17.002 5.36679 11.9949 8.49727 8.91746C11.6278 5.84001 16.7214 5.84001 19.8516 8.91746C21.9248 10.9556 22.7027 13.9423 21.882 16.712L20.3918 16.2854C21.0541 14.0502 20.4265 11.6405 18.7542 9.99626C16.229 7.51379 12.1199 7.51379 9.59466 9.99626C7.06941 12.4787 7.06941 16.5182 9.59466 19.0006C11.2672 20.6449 13.7185 21.2616 15.9922 20.6108L16.4262 22.0757C15.6844 22.2881 14.9273 22.3917 14.1768 22.3917V22.3914Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a882b92 elementor-widget elementor-widget-heading\" data-id=\"a882b92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Process:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-155075b e-flex e-con-boxed e-con e-parent\" data-id=\"155075b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5317f elementor-widget elementor-widget-text-editor\" data-id=\"8c5317f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Contact our customer service via WhatsApp or email with your order number and reason for refund.<br \/>2. Provide photo\/video proof of the item and its packaging.<br \/>3. If approved, return the product to our address (return shipping may apply).<br \/>4. Refund will be processed once the item is received and inspected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37c038b e-flex e-con-boxed e-con e-parent\" data-id=\"37c038b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f45b13 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4f45b13\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4998 0H0V29H29.4998V0Z\" fill=\"#505050\"><\/path><path d=\"M13.0868 17.0589L12.271 16.1418L14.4068 14.3061V9.24609H15.6462V14.8594L13.0868 17.0589Z\" fill=\"white\"><\/path><path d=\"M14.7497 22.3069C12.3927 22.3069 10.1766 21.4045 8.50981 19.7662C6.84297 18.1276 5.92529 15.9493 5.92529 13.632C5.92529 11.3146 6.84324 9.13636 8.50981 7.49776C10.1766 5.85916 12.3925 4.95703 14.7497 4.95703C17.107 4.95703 19.3228 5.85943 20.9897 7.49776C22.6565 9.13636 23.5742 11.3146 23.5742 13.632C23.5742 15.9493 22.6562 18.1276 20.9897 19.7662C19.3228 21.4048 17.107 22.3069 14.7497 22.3069ZM14.7497 6.43373C10.7122 6.43373 7.42744 9.66288 7.42744 13.632C7.42744 17.6011 10.7122 20.8302 14.7497 20.8302C18.7872 20.8302 22.072 17.6011 22.072 13.632C22.072 9.66288 18.7872 6.43373 14.7497 6.43373Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff900d0 elementor-widget elementor-widget-heading\" data-id=\"ff900d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processing Time:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b6ac5d e-flex e-con-boxed e-con e-parent\" data-id=\"0b6ac5d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f01b4c5 elementor-widget elementor-widget-text-editor\" data-id=\"f01b4c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds will be issued within 3\u20137 business days, depending on your payment method.<\/p><p>Customer satisfaction starts with trust. We will process refunds fairly and\u00a0transparently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kebijakan Pengembalian Dana Kebijakan Umum Mino Carpet berkomitmen memberikan produk berkualitas dan pengalaman belanja yang menyenangkan. Jika terjadi kendala pada [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-244","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/pages\/244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/comments?post=244"}],"version-history":[{"count":0,"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/pages\/244\/revisions"}],"wp:attachment":[{"href":"https:\/\/minocarpet.com\/en\/wp-json\/wp\/v2\/media?parent=244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}