{"id":242,"date":"2025-01-06T14:32:14","date_gmt":"2025-01-06T14:32:14","guid":{"rendered":"https:\/\/minocarpet.com\/?page_id=242"},"modified":"2025-08-25T01:12:29","modified_gmt":"2025-08-25T01:12:29","slug":"exchange-policy","status":"publish","type":"page","link":"https:\/\/minocarpet.com\/en\/exchange-policy\/","title":{"rendered":"Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"242\" class=\"elementor elementor-242\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7690e9 e-flex e-con-boxed e-con e-parent\" data-id=\"c7690e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-861b757 elementor-widget elementor-widget-heading\" data-id=\"861b757\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f8c5c3 e-flex e-con-boxed e-con e-parent\" data-id=\"1f8c5c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26e7913 elementor-widget elementor-widget-heading\" data-id=\"26e7913\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1e782 elementor-widget elementor-widget-text-editor\" data-id=\"1a1e782\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Mino Carpet, we want every rug and mat to feel just right in your space. If something isn't quite what you expected, we\u2019re here to help. You may request an exchange under the conditions below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aa2715 e-flex e-con-boxed e-con e-parent\" data-id=\"0aa2715\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af31690 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"af31690\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4997 29H0V0H29.4997V29Z\" fill=\"#505050\"><\/path><path d=\"M13.139 19.56L7.81152 14.3736L9.47126 12.7259L13.1226 16.2807L20.0123 9.44141L21.6884 11.073L13.139 19.56Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfb678 elementor-widget elementor-widget-heading\" data-id=\"2dfb678\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Items Eligible for Exchange\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-030a9a3 e-flex e-con-boxed e-con e-parent\" data-id=\"030a9a3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1cc415 elementor-widget elementor-widget-text-editor\" data-id=\"f1cc415\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accept exchange requests if:<br \/>1. The product arrives damaged, defective, or incorrect (wrong design or size based on your order).<br \/>2. The item is unused, unwashed, and in its original packaging.<br \/>3. The request is submitted within 3 calendar days after receiving the product.<br \/>4. You can provide unboxing photo\/video proof to support your claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-967861a e-flex e-con-boxed e-con e-parent\" data-id=\"967861a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f67538 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3f67538\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4997 0H0V29H29.4997V0Z\" fill=\"#505050\"><\/path><path d=\"M8.94284 6.88616L6.94727 8.86719L20.5557 22.115L22.5513 20.1339L8.94284 6.88616Z\" fill=\"white\"><\/path><path d=\"M7.00338 20.2101L9.01855 22.1719L22.4946 8.79399L20.4794 6.83223L7.00338 20.2101Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d582b2 elementor-widget elementor-widget-heading\" data-id=\"3d582b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Items Eligible for Exchange\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfd2af0 e-flex e-con-boxed e-con e-parent\" data-id=\"bfd2af0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c096eec elementor-widget elementor-widget-text-editor\" data-id=\"c096eec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are unable to accept exchanges for:<br \/>1. Custom-made or personalized products (e.g., custom sizes, colors, or designs).<br \/>2. Items that have been used, washed, or damaged after delivery.<br \/>3. Minor color variation due to screen or lighting differences.<br \/>4. Requests made after 3 calendar days of product receipt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-244ad9e e-flex e-con-boxed e-con e-parent\" data-id=\"244ad9e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd29301 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"dd29301\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4998 29H0V0H29.4998V29Z\" fill=\"#505050\"><\/path><path d=\"M20.3619 19.1914L23.3501 16.8958L18.8745 15.7617L20.3619 19.1914Z\" fill=\"white\"><\/path><path d=\"M14.1768 22.3914C12.0757 22.3914 10.0245 21.5811 8.49727 20.0794C5.36679 17.002 5.36679 11.9949 8.49727 8.91746C11.6278 5.84001 16.7214 5.84001 19.8516 8.91746C21.9248 10.9556 22.7027 13.9423 21.882 16.712L20.3918 16.2854C21.0541 14.0502 20.4265 11.6405 18.7542 9.99626C16.229 7.51379 12.1199 7.51379 9.59466 9.99626C7.06941 12.4787 7.06941 16.5182 9.59466 19.0006C11.2672 20.6449 13.7185 21.2616 15.9922 20.6108L16.4262 22.0757C15.6844 22.2881 14.9273 22.3917 14.1768 22.3917V22.3914Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb23f80 elementor-widget elementor-widget-heading\" data-id=\"fb23f80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Request an Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c7898c e-flex e-con-boxed e-con e-parent\" data-id=\"6c7898c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a95ad53 elementor-widget elementor-widget-text-editor\" data-id=\"a95ad53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Contact our customer service via WhatsApp or email, with your order number and reason for exchange.<br \/>2. Send clear photos or videos of the item and packaging.<br \/>3. Once approved, ship the item back to our address (return shipping fee may apply).<br \/>4. We will send the replacement once the returned item has been received and inspected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa8f23 e-flex e-con-boxed e-con e-parent\" data-id=\"8fa8f23\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f54a6c8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f54a6c8\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"29\" viewbox=\"0 0 30 29\" fill=\"none\"><path d=\"M29.4998 0H0V29H29.4998V0Z\" fill=\"#505050\"><\/path><path d=\"M13.0868 17.0589L12.271 16.1418L14.4068 14.3061V9.24609H15.6462V14.8594L13.0868 17.0589Z\" fill=\"white\"><\/path><path d=\"M14.7497 22.3069C12.3927 22.3069 10.1766 21.4045 8.50981 19.7662C6.84297 18.1276 5.92529 15.9493 5.92529 13.632C5.92529 11.3146 6.84324 9.13636 8.50981 7.49776C10.1766 5.85916 12.3925 4.95703 14.7497 4.95703C17.107 4.95703 19.3228 5.85943 20.9897 7.49776C22.6565 9.13636 23.5742 11.3146 23.5742 13.632C23.5742 15.9493 22.6562 18.1276 20.9897 19.7662C19.3228 21.4048 17.107 22.3069 14.7497 22.3069ZM14.7497 6.43373C10.7122 6.43373 7.42744 9.66288 7.42744 13.632C7.42744 17.6011 10.7122 20.8302 14.7497 20.8302C18.7872 20.8302 22.072 17.6011 22.072 13.632C22.072 9.66288 18.7872 6.43373 14.7497 6.43373Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2c398 elementor-widget elementor-widget-heading\" data-id=\"bf2c398\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processing Time:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c0a88 e-flex e-con-boxed e-con e-parent\" data-id=\"73c0a88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e97984c elementor-widget elementor-widget-text-editor\" data-id=\"e97984c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exchanges will be processed within 3\u20135 business days after the returned item is received at our warehouse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kebijakan Penukaran Barang Kebijakan Umum Kami ingin setiap rugs dan mats dari Mino Carpet yang kamu terima terasa tepat dan [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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